Complete guide to Smart Nagarik App: What can be done?

The Nagarik App is a digital tool by the Government of Nepal that helps you use important government services from your phone. It saves time, reduces paperwork, and avoids long lines at offices.

Let’s break it down step-by-step and explain what you can do with it.

Step-by-Step: How to Download and Register

Step 1: Download the App

• Android Users: Go to Google Play Store

• iPhone Users: Go to Apple App Store
  
  

Step 2: Choose Language

• You can pick Nepali or English.
  
  

Step 3: Verify Mobile Number

• Enter a mobile number registered in your name (your SIM must be in your name).
  

• Enter the OTP (one-time code) sent to your phone.
  
  

Step 4: Link Your Document

Choose one of these to verify your identity:

• Citizenship Certificate
  

• Passport
  

• Voter ID
  

• Smart Driving License
  
  

Step 5: Set Your PIN Code

• Create a 4-digit PIN to protect your data.
  

Done! Now you can use all the features of the Nagarik App.

Key Services You Can Use

Manage Your Legal Documents

• Citizenship: Check your details from the Citizenship System
  

• PAN Card: Apply for a PAN or link your existing one
  

• Driving License: See your digital smart license
  

• Passport: Add your e-passport details
  

• Voter ID: Get voter info from the Election Commission
  
  

Add Personal Certificates

• SEE/SLC and +2 Certificates: Add your exam data
  

• Health Insurance: View health insurance status (may not work always)
  

• Land Records: Use your Land Owner ID to check your Malpot data
  

• Utility Bills: See and pay electricity (NEA) or water (KUKL) bills
  
  

Check Your Government Funds

• CIT – Citizen Investment Trust
  

• EPF – Employee Provident Fund
  

• SSF – Social Security Fund
  
  

Use Government Services

• Police Clearance Report
   → Apply and download online
  

• No Objection Certificate (NOC)
   → Needed for studying abroad
  

• Labor Permit
   → Link to DOFE for foreign job-related info
  

• Lok Sewa
   → Apply for government jobs
  

• Hello Sarkar
  → File complaints or feedback directly
  
  

Extra Info Tools

• Municipality Info: Ward office, budget, and contact
  

• Nearby Police Stations (still in progress)
  

• Foreign Exchange Rates
  

• Weather Info
  
  

Step-by-Step Examples

How to Apply for PAN Card

1. Go to Services > PAN Applicatio
   

2. Enter your name, address, and contact info
   

3. Upload documents (Citizenship and Photo)
   

4. Submit the form
   

5. Track progress from History section
   
   

How to Check and Pay Electricity Bills

1. Go to Personal Certificates > Electricity
   

2. Link your NEA ID number
   

3. You will see due bills and amount
   

4. Pay using eSewa, Khalti, IME Pay, or card
   
   

Why Use Nagarik App?

Problems You May Face

• Some services (like health insurance, land) don't work 100%
  

• People in remote areas may not have good internet
  

• Some officers still want printed documents
  

• Data is not always updated
  
  

What Can Be Better?

Final Words

The Nagarik App is a big step toward Digital Nepal. It makes government services easier for all Nepalis. But the app still needs improvements.

If the government updates data, listens to user feedback, and adds more features, the Nagarik App can become a true digital helper for every citizen.

Download Now:

???? Android: Play Store Link
???? iPhone: App Store Link